A:You can book online, Chat, email or call us on 0203 598 9206.
Q:Can I make an advanced booking?
Q:What type of vehicles do you have?
A:Please check our vehicles page for details
Q:I need a confirmation for my booking?
A: Please ask for one at the time of booking and the operator will email one in PDF format.
Q: Do I have to give you my personal information each time I book a reservation?
A:You can open an account for free so that we keep your details with us and use it for your convenience. Call us to open an account.
Q:Can I get a receipt for a cash job?
A:You can ask the driver directly.
Q: What are your hours of operation?
A: We operate 24/7/365.
Q:What method of payment do you accept?
A: We accept both cash and credit card. Extra bank processing fee is applicable for credit card payments.
Q: Where do I meet the driver?
A: Our driver will wait in front of the information desk, holding your name on a board. It will be best if you could provide us with your mobile number so that our driver can keep in touch with you during pick up.
Q:When I pay my fare?
A: Our driver will accept only cash. If you want to pay by credit/debit card mush be paid in advance.
Q:Do you charge if the destination is changed?
A:Yes, if it’s to a different post code or if stopped on the way to your destination, you could be charged more.
Q:Do you open on bank holidays?
A:Yes, we do provide service on holidays. We open 27/7/365
Q:Do you have a Waiting time policy?
A:Yes, 2 Hours free waiting time after your flight Landed at the airports.
Q:What do I do if my flight is delayed or cancelled?
A:We always check with BAA website regarding flight information to keep track. If your flight is cancelled you must call our office and inform. Driver will wait for you for a maximum of 2 Hours AFTER the flight has landed.
Q:Do you offer child seats?
A: Yes. You can request if required but it will be £5 per journey. (Maximum of 2). A child can travel without a child car seat in a licensed taxi or minicab (private hire Vehicle).
Q:Do you have a Cancellation policy?
A:You should inform us about cancellations at least 3 hours prior to the time requested.
Q:Do you charge for extra luggage?
A:Please make sure you select the appropriate vehicle type to support the number of luggage. The driver could refuse or charge extra...